1. |
When you called for an appointment, were you satisfied with the response from the person who answered the telephone? |
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3/3/2017 |
very friendly, got me in on my requested day |
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3/2/2017 |
Excellent Office Staff |
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3/2/2017 |
It doesn”t matter who I speak to in the office everybody is always very professional and kind . |
|
3/2/2017 |
Always very courteous & professional |
|
3/2/2017 |
Always super friendly and upbeat staff |
|
3/2/2017 |
Dr. Lee is so informative and he takes his time to explain and encourages questions. |
|
3/2/2017 |
Dr. Wu makes you feel as though you are her only patient. |
|
3/2/2017 |
Always courteous and helpful |
|
3/2/2017 |
The staff is excellent. Very caring, personable and professional. |
|
3/2/2017 |
Polite and efficient! |
|
3/2/2017 |
Helpful, prompt, pleasant |
|
3/1/2017 |
Always very professional and helpful |
|
3/1/2017 |
All staff friendly, professional and helpful. |
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3/1/2017 |
Always very polite. |
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3/1/2017 |
Lynn is terrific…always efficient and pleasant |
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3/1/2017 |
Love all staff at the office John Lynne and Carla are always fantastic! We |
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3/1/2017 |
I love how the front desk handles the phone calls. |
2. |
When you arrived at the office, did you find the receptionist to be friendly and courteous, and helpful? |
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3/3/2017 |
they are always friendly and offer me a bottle of water |
|
3/2/2017 |
Excellent Office Staff |
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3/2/2017 |
Always very professional .. And they always greet me by my first name and offer me water .. I always feel comfortable going into the office . |
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3/2/2017 |
I would choose “excellent” if that was part of the selections |
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3/2/2017 |
Always know I”ll get greeted with a smile and a genuine hello |
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3/1/2017 |
Always greets me by name. Makes me feel welcome. |
|
3/1/2017 |
always friendly |
3. |
How acceptable was the amount of time spent in the reception area and treatment room, before seeing the provider? |
|
3/3/2017 |
didn”t have to wait long at all |
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3/2/2017 |
Always seen right away |
|
3/2/2017 |
Always greeted immediately and rarely any wait time |
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3/1/2017 |
The front desk staff is always very friendly, professional and helpful. |
|
3/1/2017 |
Dr Wu is very generous with her time. You never feel rushed. |
|
3/1/2017 |
no wait |
|
3/1/2017 |
Less than 5 minutes |
4. |
When you were called to the treatment room, did you find our staff to be: Friendly and courteous? Competent and professional? Sympathetic and caring? |
|
3/3/2017 |
I believe the staff here are all so professional and genuinely concerned for all patients. |
|
3/2/2017 |
Courteous, never feel rushed, new products and promotions mentioned as appropriate |
|
3/1/2017 |
Excellent!! |
|
3/1/2017 |
Dr Lee is always so caring and professional |
|
3/1/2017 |
Always make me feel welcome. |
|
3/1/2017 |
Karla is amazing |
5. |
During your examination, did you find the provider to be: Friendly and courteous? Competent and Professional? Sympathetic and caring? |
|
3/3/2017 |
I have the utmost confidence in Tammy Wu. |
|
3/3/2017 |
he is amazing |
|
3/2/2017 |
Dr Lee is one of the most amazing, skilled, charismatic, and engaging people I”ve ever met! |
|
3/2/2017 |
Excellent |
|
3/2/2017 |
Dr. Wu is a wonderful, caring and compassionate doctor. She takes sincere interest in helping me heal emotionally, physical, and even spiritually. |
|
3/2/2017 |
I”ve NEVER seen a doctor who is so caring and amazing! Super genuine, sincere, so obvious that he truly cares about his patients. Always treated like family and made priority. It is obvious why his wife and him are so successful |
|
3/2/2017 |
LOVE Tammy! Couldn”t have asked for a better surgeon. |
|
3/2/2017 |
Beyond excellent. Interested in my condition, offers excellent advice, is focused on getting rid of pain |
|
3/2/2017 |
Always professional and engaging. |
|
3/2/2017 |
Best provider, after using several others over the years |
|
3/1/2017 |
No one better!! Excellent!! |
|
3/1/2017 |
Dr. Lee is very caring and explains everything he”s doing. |
|
3/1/2017 |
I don”t think there any words to describe how much I love Dr Wu. I”m over whelned trying to explain how safe I feel as a patient. That”s extremely important to me. |
6. |
Did the provider spend an appropriate amount of time with you, answer your questions, and explain cosmetic procedures and treatments to your satisfaction? |
|
3/3/2017 |
He explains everything and I dont feel rushed at all |
|
3/2/2017 |
He is outstanding |
|
3/2/2017 |
Absolutely love Dr. Lee . I never feel rushed in his office and he always spends enough time or more so to explain everything to me . |
|
3/2/2017 |
Excellent |
|
3/2/2017 |
Dr. Wu has spent up to an hour with me. She is very patient. She explains every detail throughly. She takes time to answer all my questions and concerns. |
|
3/2/2017 |
Got Botox doctor always lets me know his opinion and in the end it”s always my decision on what and how much Botox I want. Never feel pressured or obligated to do anything |
|
3/2/2017 |
Dr Wu is very articulate, vey exact, Conservative & patient. |
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3/2/2017 |
Tammy is an extremely good listener and very knowledgable in her practice. I”m so glad I found her! |
|
3/2/2017 |
Never seems rushed, always answers my questions, asks questions about my condition. |
|
3/2/2017 |
Lynn is the best |
|
3/2/2017 |
Always thorough in explanation and reassessment of product necessary to each visit |
|
3/1/2017 |
Takes a few minutes to catch up on how things are going since the last visit. Warm, friendly and care. |
|
3/1/2017 |
Dr. Lee always explains in a way that I can understand. |
|
3/1/2017 |
Dr. Lee is ALWAYS very thorough and never acts annoyed at my many questions. |
|
3/1/2017 |
an artist…. has a sincere and kind demeanor |
|
3/1/2017 |
Dr is fantastic! Easy going and friendly! |
7. |
How satisfied were you with the provider’s diagnosis and treatment recommendations? |
|
3/3/2017 |
He does great work! |
|
3/2/2017 |
Dr. Lee is absolutely the best . I like the fact that he will never overdo my face he always keeps it looking very natural . |
|
3/2/2017 |
Excellent |
|
3/2/2017 |
Never any complaints will never go with any other doctor |
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3/2/2017 |
I”ve been back Twice!! That says a lot for me!! I am very very picky. |
|
3/2/2017 |
I have always been happy with results by Dr. Lee, so keep returning and have recommended 4 friends, who continue to use him, also |
|
3/1/2017 |
The best! I trust her completely! |
8. |
If a procedure was recommended, did the provider discuss with you in detail, information regarding the need for the recommended procedure(s) to your satisfaction? |
|
3/3/2017 |
Always explains what he is doing as he is actually doing it, since I am a bit nervous |
|
3/2/2017 |
Dr. Lee … When I leave his office I am always satisfied with what he has done to me.. |
|
3/2/2017 |
I always hear pros and cons of everything I know I”m in good hands always I trust Dr Lee 100% |
|
3/2/2017 |
I felt that Dr. Wu was very genuine.He patiently answered my questions. He came across with a real,honest visual evaluation that i felt comfortable with. Because I been doing this for years!! So i know a “Sales_Man when i see him. :O) |
|
3/2/2017 |
Was there for botox injections |
|
3/1/2017 |
informative |
9. |
If you had a procedure, were you satisfied with the results? |
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|
|
3/2/2017 |
Extremely happy |
|
3/2/2017 |
I”ve been seeing Dr. Lee for almost 3 years now . And all of my procedures have been excellent . |
|
3/2/2017 |
I always feel like a million bucks after I see Dr Lee |
|
3/2/2017 |
Tammy gave me my dream breasts! |
|
3/2/2017 |
Botox results were very good |
|
3/2/2017 |
In several visits, my severe pain was relieved. |
|
3/2/2017 |
Extremely pleased with the results. |
|
3/2/2017 |
I have never had a complaint with Dr. Lee”s technique or outcome |
|
3/1/2017 |
Dr. Lee is a true artist |
|
3/1/2017 |
I”m always s amazed at how much better I look. Feel renewed. |
10. |
When discussing fees for your visit or procedure, did you find our staff to be friendly and courteous, and helpful? |
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|
3/3/2017 |
never any problems |
|
3/2/2017 |
Karla is an excellent asset to Dr. Wu”s office. She listens and relates my messages throughly to doctor and then calls me back immediately with an answer. |
|
3/2/2017 |
Once again, Karla treated my husband and I as if we were stupid. Every time we would ask a question she would exhale deeply and say her answer impatiently like we were taking up too much of her time. |
|
3/2/2017 |
Very understanding and gracious when I was discussing costs |
|
3/1/2017 |
Dr. Lee explains the cost first which leaves no surprises. |
|
3/1/2017 |
Dr Lee is enjoyable and always has the latest information. |
11. |
Did you find that visiting our office was a positive experience? |
|
3/3/2017 |
always leave there happy |
|
3/2/2017 |
It always is … |
|
3/2/2017 |
Dr. Wu and Dr. Lee”s practice is first class in patient care. They go above and beyond to meet my medical needs. I turn to them for medical care and products. |
|
3/2/2017 |
I will never go anywhere else! |
|
3/1/2017 |
Absolutely positive! |
12. |
Have you visited our practice website? |
|
3/2/2017 |
The website is incredible and very impressive. |
|
3/2/2017 |
Have enjoyed a number of articles presented on site |
|
3/1/2017 |
will need to do that |
13. |
Did you like the availability of cosmetics products in our office? |
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3/2/2017 |
absolutely |
|
3/2/2017 |
I use Obaji products and Dr. Wu is always well stocked. I appreciate they spontaneous product sales that happen occasionally. Wish I would be notified of these sales via email or text since I don”t Facebook. |
|
3/2/2017 |
Don”t remember |
|
3/2/2017 |
I am not really aware of all the cosmetic products in the office, therefore I am not sure how to answer this questions. I know the office carries the Obaji line – just don”t really know about it. |
|
3/2/2017 |
I have my own routine of products that I feel comfortable with. There was not a professional makeup person to talk to about product |
|
3/2/2017 |
I haven”t purchased any. |
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3/2/2017 |
I never inquired (I”m a Jafra Consultant.) |
|
3/2/2017 |
Purchased Obagi and Skinceuticals several times. |
|
3/1/2017 |
Not something I would buy |
|
3/1/2017 |
Absolutely! |
|
3/1/2017 |
I didn”t need any so I didn”t check them out. |
14. |
Would you take advantage of additional cosmetic services? |
|
3/1/2017 |
Have seen Dr Lee for Botox multiple times. Thrilled with results! |
15. |
Additional Comments |
|
3/3/2017 |
I drive far to come visit him. My sister comes from Monterrey, and my niece from El Dorado hills just because of the great job he does! |
|
3/2/2017 |
Very satisfied with staff and doctor curteous beautiful environment and will recommend family and friends |
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3/2/2017 |
Dr Lee is thorough, patient, and takes his time explaining aspects of the procedure I receive. I chose him as my doctor specifically because of his qualifications; his personality is a bonus! |
|
3/2/2017 |
Dr. Lee and Dr. Wu are the very best in our area and I hope they will continue their outstanding practice in Modesto . I cannot imagine going to anyone else |
|
3/2/2017 |
I give 5 star rating! |
|
3/2/2017 |
The most genuine caring, detail oriented, and patient doctor I know. |
|
3/2/2017 |
I LOVE DR. WU!!!!! |
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3/2/2017 |
I had consultations with six plastic surgeons before I met Dr. Wu. I wanted to make sure I had all my options explored. I researched and read everything I could : However, after I met Dr. Wu and saw the extra time, patience, competence and compassion she showed myself and my husband. I felt extremely comfortable and was ready to move forward. I couldn”t be happier with my experience from day one. I have never had a negative or even mediocre experience in her office. Everyone is extremely professional and helpful. |
|
3/2/2017 |
I really enjoy meeting with Dr. Lee. He is always friendly and professional. I appreciate his information about procedures. He always answers questions and I believe he is always honest and explains pricing in an understandable manner so you aren”t surprised at check-out time. I have ever had any negative side effects or issues when receiving a procedure. Because of this I consider Dr. Lee to be very skilled in his practice. I feel he listens to feedback and truly values providing a positive experience for his clients. |
|
3/2/2017 |
Price has got a little high. |
|
3/2/2017 |
Excellent service. |
|
3/2/2017 |
Dr Wu and Carla have been wonderful. They are both very friendly and very accommodating. I had a great experience and I plan on returning for future needs. |
|
3/2/2017 |
When I feel I can afford more procedures I will probably come for more. |
|
3/2/2017 |
Very satisfied with my experiences with Dr Lee and Dr Wu. |
|
3/2/2017 |
I had a great experience with this clinic and Dr. Tammy Wu is amazing. She takes time with her patients and gives them the correct feedback, such as honesty with breast augmentation size! Bigger is not always better and I am so happy with the way my breasts look, which are natural! Thank you for being a kind and patient doctor. There are not many out there like you! |
|
3/2/2017 |
Great doctor! Friendly staff! Beautiful office! |
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3/2/2017 |
Always very pleasant. This is how dr offices should be ran. |
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3/2/2017 |
Keep up the good work |
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3/2/2017 |
LOVE, LOVE Dr. Lee! |
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3/2/2017 |
I am always pleased with my experience at Dr. Lee”s and Dr. Wu”s office! |
|
3/2/2017 |
Glad you are near me. Thanks |
|
3/2/2017 |
I believe in your medical expertise and your staff”s. |
|
3/1/2017 |
Dr Lee is awesome about not making a bruise |
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3/1/2017 |
Have been a patient for a number of years and started with acupuncture for fertility. Dr. Lee is a wonderful doctor and now living far away, I fly down from Seattle to see him. I would recommend him to everyone. He is kind and patient and caring and the utmost professional. |
|
3/1/2017 |
Dr Wu, in my opinion, is one of best doctors I known/seen! I would highly recommend her! |
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3/1/2017 |
Wish you where open at least one saturday a month its hard sometimes to get there during the week when you work out of town |
|
3/1/2017 |
Love Dr Lee and his staff. Always helpful answering any questions I have. I recommend his office to anyone who complements me on my skin. |
|
3/1/2017 |
Carla is beyond amazing! Can”t say enough good things about her. |
|
3/1/2017 |
Best doctor! Gives you a lot of details before any start procedure |
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3/1/2017 |
Dr. Wu placed my implants about 4-5 years ago. When I developed breast cancer nearly 2 years ago, I called for records and Tammy got on the line and gave me great information regarding the reconstruction I would face. She was so kind and encouraging and said I could call anytime with questions. Not many doctors would do that. Theven are wonderful and genuinely caring people. |
|
3/1/2017 |
It is always a pleasure to be treated by you! |
|
3/1/2017 |
Dr. Lee and his staff have always been friendly, professional and helpful at every visit as well as anytime I have called to make an appointment or ask a question. |
|
3/1/2017 |
Incentives or opportunities to lower costs of procedures. |
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3/1/2017 |
I”m happy with the service from the front desk. Everybody is courteous and helpful. Dr. Lee is skilled with needles and never pushes me to do more work than I”m comfortable with. I”m extremely pleased. |
|
3/1/2017 |
Very pleased every time I”m there for a procedure. |
|
3/1/2017 |
My only complaint is about myself: I wish I had gone to Dr. Lee much sooner. Extremely pleased with him and the entire staff. |
|
3/1/2017 |
so very thankful that Dr. Lee”s talent has landed in Modesto. |
|
3/1/2017 |
I had a wonderful experience here. Great staff and amazing dr |
|
3/1/2017 |
I love this practice |
|
3/1/2017 |
I highly recommend Dr. Lee. |